Chemical Formula Services (CFS) Shipping, Refund, and Return Policy
At Chemical Formula Services (CFS), we are committed to providing a seamless
digital delivery experience and clear policies for our customers.
Please review the following details about our shipping, refund, and return policies.
- Shipping Policy
At CFS, all products are digital and delivered electronically for immediate access.
Here are key points regarding our shipping policy:
- Downloadable Products Only: All our products are in the form of downloadable PDF datasheets.
- Once your payment is successfully processed, you will receive an instant download link to access the product.
- Non-Receipt of Download Link:
- If you do not receive the download link due to technical issues or email problems, please reach out to us at info@chemicalformulaservices.com or via WhatsApp.
- We will promptly resend the PDF datasheet via email and WhatsApp for your convenience.
- Soft Copies Only:
- We do not deal in physical (hard copy) products.
- All materials are delivered as soft copies only.
- Physical prints or hard copies will not be provided under any circumstances.
- Refund and Return Policy
To ensure customer satisfaction and clarity, please be aware of the following points regarding refunds and returns:
- No Refund After Download or Receipt:
- Once a product has been successfully downloaded or delivered through email/WhatsApp,
- The transaction is final, and the payment becomes non-refundable.
- This is to protect the integrity of our intellectual property and ensure fair use of our digital products.
- Duplicate Orders Due to Mistake:
- If a customer accidentally selects the same product twice and the payment is processed, we offer two solutions:
- Exchange Option: The customer can choose another product of equal value in place of the duplicate purchase.
- Refund for Mistaken Duplicate Orders: If we are informed of the error within 3 days of purchase, we will provide a full refund for the extra item via the original payment method.
- If a customer accidentally selects the same product twice and the payment is processed, we offer two solutions:
- Customer Support and Resolution
We strive to ensure that every customer has a smooth and positive experience with our services. If you encounter any issues related to your order, please reach out to us:
- Contact Us: For any order issues, technical problems, or refund requests due to duplicate purchases, contact us via:
- Email: info@chemicalformulaservices.com
- WhatsApp/Phone: +447745819662
Our team will assist you with any concerns and work to resolve your issue quickly.
- Important Considerations
- Processing Errors: In case of any errors or issues during payment processing or product selection, please notify us immediately to ensure we can assist you effectively.
- Timely Notification: For refund eligibility regarding accidental duplicate purchases, the 3-day window for reporting the issue is critical to receiving a full refund.
- Secure Payment: All payments made through our platform are secure, and any refunds (if applicable) will be processed via the original method of payment.
- Why We Don’t Offer Refunds After Download
At CFS, we believe in the quality of our intellectual property and take the protection of our digital content seriously. Once you have downloaded the product, we cannot offer refunds because:
- The information has been fully delivered.
- It ensures that our content is not misused or redistributed after access.
This policy is in place to safeguard our business and ensure fairness for all customers.
Thank you for choosing Chemical Formula Services (CFS). We value your business and are committed to providing the best customer service.